Five reasons why you should use a professional voice over for your company’s telephone on hold or IVR system.
When customers call a company’s telephone system, the last thing they want is to be greeted with silence or low-quality audio. This is why having a good quality voice over for a company’s telephone on hold or interactive voice response (IVR) system is so important.
Firstly, having a high-quality voice over for a company’s telephone system creates a professional image. When a customer hears a clear and pleasant voice, they are immediately put at ease and feel confident that they are dealing with a reputable company. This is especially important for companies that receive a high volume of calls, as customers are likely to spend a lot of time on hold or navigating through the IVR system. A good quality voice over can help to ensure that this time is not wasted and that customers feel valued and respected.
Secondly, a good quality voice over can help to improve customer satisfaction. When customers call a company’s telephone system, they are often looking for information or assistance. A well-designed IVR system with a high-quality voice over can help customers to quickly and easily navigate to the information or assistance they require. This can reduce frustration and increase customer satisfaction. Similarly, a pleasant and informative on hold message can help to alleviate the boredom and frustration of waiting on hold, and can even provide customers with useful information about the company’s products or services.
Thirdly, a good quality voice over can help to increase sales and revenue. When customers are on hold, they are a captive audience. A well-designed on hold message with a high-quality voice over can be used to promote the company’s products or services, provide special offers or discounts, or encourage customers to visit the company’s website. This can help to generate interest and awareness of the company’s products or services, and can even result in increased sales and revenue.
Fourthly, a good quality voice over can help to improve brand recognition and loyalty. When customers hear a consistent and pleasant voice on a company’s telephone system, they are more likely to remember the company and feel a sense of loyalty towards it. This can help to improve brand recognition and loyalty, which can lead to increased customer retention and repeat business.
Finally, a good quality voice over can help to ensure compliance with legal and regulatory requirements. Many industries are subject to strict regulations around the provision of information to customers. A well-designed IVR system with a high-quality voice over can help to ensure that customers receive the information they require in a clear and concise manner. Similarly, on hold messages can be used to provide customers with information about their rights and responsibilities, or to provide information about regulatory requirements.
In conclusion, having a good quality voice over for a company’s telephone on hold or IVR system is essential for creating a professional image, improving customer satisfaction, increasing sales and revenue, improving brand recognition and loyalty, and ensuring compliance with legal and regulatory requirements. Investing in a high-quality voice over is a small but important step towards creating a positive customer experience, and can ultimately help to improve the success and profitability of a business.
Contact me today to enquire about my rates to record your telephone on hold or IVR messages.